Privacy Policy

PRIVACY POLICY

Balaji Solutions Limited is the licensed owner of the brand “foxin” having Registered Trademark under Trademark Copyright & and the website- https://www.foxin.in to sell only foxin branded products and associated services related to foxin products.

This privacy policy (“Policy”) explains how Balaji Solutions Limited Limited (“foxin” or “we” or “our” or “us”) collects, uses, shares, processes, transfers, and discloses the Personal Data of the visitors of its website (“Visitors”) or users, as the case may be ("you" or “your”) of foxin.in, any associated applications, and/or mobile application (collectively “Website”).

As a visitor to the Site/ Customer you are advised to please read the Privacy Policy carefully. By accessing the services provided by the Site you agree to the collection and use of your data by foxin in the manner provided in this Privacy Policy.

It also tells you about your rights and choices with respect to your personal information, and how you can contact us about our privacy practices.

This Privacy Notice & Privacy Policy (“Policy”) is published in accordance with Rule 4 of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information or Data) Rules, 2011.

WHAT DATA DO WE COLLECT OR MAY COLLECT ABOUT YOU

FOXIN collects Data for various purposes set out in this Privacy Notice.

This Data may include, without limitation, the following:

As part of the registration process on the Site, foxin may collect the following personally identifiable information about you: Name including first and last name, alternate email address, mobile phone number and contact details, Postal code, Demographic profile (like your age, gender, occupation, education, address etc.) and information about the pages on the site you visit/access, the links you click on the site, the number of times you access the page and any such browsing information.
We automatically collect some information when you visit our Website. This information helps us to make improvements to our content and navigation. The information collected automatically includes your IP address.
Our web servers or affiliates who provide analytics and performance enhancement services collect IP addresses, operating system details, browsing details, device details and language settings. This information is aggregated to measure the number of visits, average time spent on the site, pages viewed and similar information. FOXIN uses this information to measure the site usage, improve content and to ensure safety and security, as well enhance performance of our Website.
Transaction information: the date of the transaction, total amount, transaction history and preferences and related details.
Financial data: Payment processing is done through ISO/IEC 27001:2022 certified Payment Aggregators (PAs) and Payment Gateways like Payu Payment gateway where financial data related to your payment related data are processed, stored and governed by terms and conditions and privacy rules as mentioned in https://payu.in/privacy-policy/
foxin or Balaji Solutions Limited does not store any financial Data of any user/Customer.
Product and service information: Your account membership number, registration and transaction information, and program-specific information, when you request products and/or services directly from us, or participate in marketing programs.
Your reviews, feedback and opinions about our products, programmes and services.
Loyalty programme information: your loyalty membership information, account details, profile or password details and any frequent flyer or travel partner programme affiliation.
Your interactions with FOXIN (eg. calls).

HOW DO WE COLLECT THE INFORMATION

When you register with us to purchase foxin products and / or services through our Website;
When you conduct a transaction with us or attempt a transaction at on our Website;
When you complete surveys conducted by or for us;
When you elect to receive any communications (including promotional offers) from us;
From the information gathered by your visit to our Website;

foxin will collect personally identifiable information about you only as part of a voluntary registration process, on-line survey or any combination thereof.

The Site may contain links to other Websites. Foxin is not responsible for the privacy practices of such Web sites which it does not own, manage or control.

The Site and third-party vendors, including Google Analytics 4 (GA4), use first-party cookies (such as the Google Analytics cookie) and third-party cookies/APIs (Meta Pixel, CAPI, MS Clarity,) together to inform, analyse, optimize, and serve ads based on someone’s past visits to the Site.

If you provide Data on behalf of any corporation, company, institution, association or other entity, you represent that you are providing the same under authority from such corporation, company, institution, association or other entity.

OUR USE OF DATA

Foxin will use your personal information to provide personalized features to you on the Site and to provide for promotional offers to you through the Site and other channels.

Foxin will also provide this information to its business associates and partners to get in touch with you when necessary to provide the services requested by you.

Foxin will use this information to preserve transaction history as governed by existing law or policy.

Foxin may also use contact information internally to direct its efforts for product improvement, to contact you as a survey respondent, to notify you if you win any contest; and to send you promotional materials from its contest sponsors or advertisers.

Foxin will also use this information to serve various promotional and advertising materials to you via display advertisements through the Google Ad network on third party websites.

You can opt out of Google Analytics for Display Advertising and customize Google Display network ads using the Ads Preferences Manager in their respective website.

Information about Customers on an aggregate (excluding any information that may identify you specifically) covering Customer transaction data and Customer demographic and location data may be provided to partners of Foxin for the purpose of creating additional features on the website, creating appropriate merchandising or creating new products and services and conducting marketing research and statistical analysis of customer behaviour and transactions.

Foxin will not use your financial information for any purpose other than to complete a transaction with you.

Foxin does not rent, sell or share your personal information and will not disclose any of your personally identifiable information to third parties.

In cases where it has your permission to provide products or services you’ve requested and such information is necessary to provide these products or services the information may be shared with foxin’s business associates and partners.

Foxin may, however, share consumer information on an aggregate with its partners or third parties where it deems necessary.

In addition, Foxin may use this information for promotional offers, to help investigate, prevent or act regarding unlawful and illegal activities, suspected fraud, potential threat to the safety or security of any person, violations of the Site’s terms of use or to defend against legal claims.

KEEPING DATA SECURE

FOXIN implements standard measures to protect against unauthorized access to and unlawful interception of Data.

However, no internet site can fully eliminate security risks.

FOXIN endeavors to take all measures to protect the security, integrity and confidentiality of the Data against unauthorized breach and hacking.

For the purpose of checking possible vulnerabilities and attacks, FOXIN may conduct periodical internal review of data and security measures on the Website.

However, the internet is not absolutely a secure environment, and the Website cannot ensure or warrant a 100% security of the Website.

RETENTION OF DATA

FOXIN retains Data for as long as necessary for the use of our Website or to provide access to and use of our Website, or for other essential purposes such as complying with our legal obligations, resolving disputes, enforcing our agreements and as long as processing and retaining your Data is necessary for our legitimate interests.

MINORS

If you are a minor or under 18, you may use our Website for viewing purpose only and any purchase should be done with the involvement of a parent or guardian.

SEVERABILITY

If any court or competent authority finds that any provision of this Policy (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this Policy will not be affected.

CHANGES TO THIS POLICY

Our business changes constantly and our Policy will change also.

We may e-mail periodic reminders of our notices and conditions, unless you have instructed us not to, but you should check our Website frequently to see recent changes.

The updated version will be effective as soon as it is accessible.

YOUR RIGHTS AND CHOICES

When we process Data about you, we do so with your consent and/or as necessary to operate our business, meet our contractual and legal obligations, protect the security of our systems and our customers, or fulfil other legitimate interests of FOXIN as described in this Privacy Notice.

Access your Data, rectify it, restrict or object to its processing, or request its deletion or anonymization.
Change or edit information submitted to us.
Withdraw any consent provided or alter your preferences.

HOW TO CONTACT US

Email to our Customer Support at care@foxin.in

If your query or complaint is not resolved through the above channels and requires escalation, you may escalate with an email to grievance@balajisolutions.in

To enable us to help you better with your query/complaint please provide the ticket ID generated during your interaction with customer support when contacting the Grievance email ID.

FOXIN reserves the right to redirect complaints to its internal team if customers directly write at Grievance email ID without first utilizing the available customer support options mentioned in the preceding section.

Contact Information:
Balaji Solutions Limited
Unit no. 203, 2nd Floor, P.S. Continental, 2nd Floor,
83/2/1, Topsia Road (South)
Kolkata – 700046, West Bengal, India.